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Shipping & Returns

    Shipping & Returns

    Shipping Information

    We only ship to the United States and Canada.
    All U.S. orders over $150 will receive free shipping!  For U.S. orders under $150, there is a flat $7 shipping rate.  Offer does not apply to orders outside the US. 

    Following credit card or Paypal authorization and verification of information, your order will be processed and shipped within 2-3 business days. Following are estimated shipping times once the order leaves our warehouse:

    LocationShipping Time
    All US Orders 2-6 business days
    Canada Orders 3-10 business days pending customs

    For Canadian orders, we use weight-based shipping rates through the United States Postal Service. Canadian customers are responsible for any additional import duties/taxes that their country may charge. The customer is the importer of record and must comply with all laws and regulations of the destination country. We have no control over these charges and cannot predict what they may be. Emily Maynard for Towne & Reese will not be held responsible for such charges and will not be responsible for return shipping charges if the order is refused.

    You will receive an email with tracking information when your order ships. If you open an account with emilymaynard.com you can check your order status by logging in and viewing your account. Or you can use your tracking number sent to you via email.

    Returns

    All Emily Maynard for Towne & Reese merchandise is guaranteed. If you are not satisfied with your purchase, please let us know so we can take care of you. Please contact us at customerservice@emilymaynard.com or 866-315-0129. 

    To Return: In order to receive a refund or exchange, you must mail back merchandise in the same condition as it was originally received with the original invoice within 30 days.   Buyer is responsible for shipping charges.  Mail returns back to Emily Maynard for Towne & Reese, Attn: Online Returns, 214 W. Tremont Ave., Suite 303, Charlotte, NC 28203.